TERMS AND CONDITIONS OF USE OF OUR WEBSITE

By using this site you agree to accept these terms and conditions. (Your statutory rights are not affected). Access to and use of our website, and the purchase of products and services from the website are governed by the terms and conditions of use and the terms and conditions of business set out below.

1: Material You Provide To Us

For full details on how we use information you send us, please see our privacy policy

2: Copyright and Trademarks

2.1 All website design, text, graphics and their selection and arrangement, and all software compilations, software (including applets) and all other material on this website are the copyright of X-PERT Health CIC and all rights are reserved.

2.2 Permission is granted to electronically copy and to print in hard copy portions of the website for the sole purpose of placing an order with us or using the website as a shopping resource. Any other use of materials on this website, including reproduction for purposes other than those noted above, modification, distribution, or republication, without our prior written permission, is strictly prohibited.

2.3 All brand names, product names and titles used in the website are trade marks or trade names of their respective holders. No permission is given in respect of the use of any of these names or titles and moreover any such use may constitute an infringement of the holders` rights.

TERMS AND CONDITIONS OF BUSINESS

1: Sale and Purchase

We will sell and you will purchase products subject to our terms and conditions of business set out below. The contract in respect of the products supplied by us to you comes into existence when your order has been accepted by us. For the avoidance of doubt, receipt of an order via our website does not constitute acceptance of an order.

2: Price

2.1 All prices are quoted in pounds Sterling and are exclusive of VAT unless otherwise specified. VAT at the appropriate rate is added at checkout and will be clearly shown in the confirmation email and customer invoice.

2.2 All item prices are exclusive of delivery and packaging, unless otherwise stated. Details of our delivery charges our found in our Deliveries section.

2.3 Prices are correct at the time of order only. All orders for products are subject to availability and we reserve the right to refuse to supply any particular person.

3: Payment

Payment must be made in pounds Sterling only. Account holders will be invoiced for the goods purchased and invoices must be paid within 30 days, failing which we reserve the right to charge interest at 4% for each day that payment exceeds the due date. Payment from non-account holders must be made by cheque or Paypal and goods will not normally be dispatched until the payment has cleared.

4: Passing of Property

We will retain the property in the products until full payment has been made by you and has been received by us.

5: Passing of Risk

The risk in the products will pass to you on delivery, as set out in paragraph 6.3 below.

6: Delivery

6.1 Goods are normally dispatched within 14 days of receipt of the order. This period is indicative only. Any products not available at the time of your order will be sent to you, as soon as possible. We cannot be held responsible for delays in the delivery caused by our supply chain, or any other third party.

6.2 All products are sent by Royal Mail or by courier, depending on which is the most economical method for the item ordered. All deliveries should be signed for upon receipt or if you leave other instruction to leave products in a safe place, we will not accept responsibility for loss.

6.3 You bear the risk once the products have been signed for.

7: Acceptance

You will inspect products within a reasonable time after their receipt and you will be deemed to have accepted the products unless you notify us within five working days that the product has arrived damaged, items missing, or you notify us in accordance with paragraph 9 below that the products are faulty. If no such action is taken, we will consider the products being as described, of satisfactory quality and fit for their purpose, and may not accept any rejection or cancellation at a later date. Your statutory customer rights are not affected.

8: Right to Cancel

If you want to cancel your order, please call us on 08450 267612 or email us on This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Orders are sometimes dispatched quickly, so act promptly if you wish to cancel. Orders that have already dispatched cannot be cancelled.

If you have to cancel your place on a training course the following cancellation charges will apply:

If the cancellation is made:

• more than one month before  the course date, 10% of the full course fee unless the booking is transferred to a later course at the time the cancellation is made
• within 1 month of the course date, 20% of full course fee unless the booking is transferred to a later course at the time the cancellation is made
• within 2 weeks of the course date, 50% of full course fee unless the booking is transferred to a later course when the cancellation fee will be reduced to 25%

NB: the cancellation fee waivers will only apply the first time a booking is transferred.  Subsequent cancellations will incur the full cancellation charge

9: Faulty Items

We want you to be pleased with your purchase. If you receive a product that is not functioning properly, please contact us.

10: General

10.1 If any part or parts of these terms and conditions are deemed invalid, void or unenforceable, then that part or those parts will be considered severable from these terms and conditions and they will not preventing the remainder from being enforceable or effective.

10.2 These terms and conditions may be revised at any time and we reserve the right to do so. You are, therefore, advised to keep up to date with the contents of these terms and conditions as revisions will be binding upon you.

10.3 Nothing in these terms and conditions will reduce your statutory rights relating to faulty or miss-described goods.

11: Governing Law

Your use of this website and any purchase by you on this website of any products will be governed by English Law and will be deemed to have occurred in mainland United Kingdom.


12: Delivery Policy

Postage charges are normally stated at the time the order is placed. The charge is based on weight. We do our best to find best value delivery charges.
We aim to process and dispatch your goods within 14 working days following receipt of your order or clearance of your cheque subject to stock availability.
A `working day` is regarded as Monday to Friday 8am until 6pm excluding bank holidays and public  holidays.
Delivery times are usually between 08:30 and 17:30 Monday to Friday.
In most instances the parcel will not be left without a signature. Please provide us with a delivery address where the parcel can be signed for between the hours of 9:00am and 5:30pm.
If you are ordering goods for a particular date, please inform us in the "Comments Box" when making your order so we can make every effort to meet this deadline.

13: Out of stock items

Inclusion of any product on our website is not a guarantee of it being in stock at the time of ordering. Situations beyond our control may occasionally result in an item being temporarily unavailable.

You will be contacted by email or telephone as soon as possible concerning any item(s) we are unable to supply within 14 days. Out of stock items marked to follow will be sent automatically when they become available.

If for any reason we can't do this we'll get in touch to let you know what is happening and why. If there is a problem with the availability of your chosen goods, we will let you know the likely delivery date. You also have the option of a refund.



14: Privacy policy

All personal information collected by us is treated as confidential. We will comply with all the applicable UK Data Protection and Consumer Legislation. You can browse our site without disclosing any personal data to us. Any links to third party web sites will be covered by the third parties privacy policies.

We will collect and store personal data that you volunteer whilst using our services. This information will only be used for;

• Processing your orders and payments
• Notifying you of products or offers which may be of interest to you
• Marketing purposes to improve our service to you

No financial information provided on the site is retained by us.

We will not release details about you to any third parties without your consent. All information that is collected from you is held in a way that complies fully with current Data Protection and Consumer Legislation applicable to the UK.